Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly, including:

  • Account information (name, email, phone number)

  • Delivery addresses

  • Payment information

  • Order history and chat conversations

  • Device and location data for delivery purposes

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Match you with appropriate vendors and riders

  • Communicate order updates and important information

  • Improve our services and develop new features

  • Prevent fraud and ensure platform safety

  • Comply with legal obligations

3. Information Sharing

We share your information with:

  • Vendors fulfilling your orders (order details, not full personal data)

  • Riders delivering your orders (delivery address and contact)

  • Payment processors for transaction handling

  • Service providers who assist our operations

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Order history may be retained for legal and business purposes even after account deletion.

6. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your data (subject to legal requirements)

  • Opt out of marketing communications

  • Export your data in a portable format

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy or your personal data, contact us at privacy@quyyi.com.